Tag Archives: FAQ

What do packages look like when they are mailed?

We understand that our customers rely on our discretion. Because we value the privacy of our customers, all our products are sent in a discrete and sturdy padded brown paper envelope. This unobtrusive protective packaging assures both the quality of the products inside and the privacy of our customers. As you can see in the [...]

Can I have my order shipped to a P.O. Box address?

Standard International and Registered mail can be delivered to PO Boxes. Registered post will require a signature from a staff-member at the PO Box depot.

How long does it normally take for an order to arrive?

We will ship your order as soon as we receive your payment. Receipt of your payment may take longer depending on which payment method you have selected. Credit card payments are by far the quickest. If you have paid by credit card you can expect your order to be shipped the next working day. For [...]

How will my order be sent?

All orders will be shipped using TNT International Priority Mail. Using this premium service means all orders are shipped by airmail (if applicable) – which ensures fast delivery – and receive international priority treatment. All orders are shipped the first working day after we receive the payment and sent in a discrete and sturdy padded brown [...]

To which countries do you send seeds?

We are currently able to mail seeds to most countries in the European Union. To most other countries we do NOT send seeds but we can send some products. Click here for a detailed world map which lists all countries we send our products to. Note that we only sell seeds to the areas that [...]

What is the shipping status of my current order?

The order status page in your account will (hopefully) answer all your shipping questions. Be aware that you need to be logged in with the account from which you placed the order and that after shipment of your order we cannot provide you with exact information on delivery times. Please click here to view the [...]

What is the cost of postage and insurance?

Our basic charges for postage are: Standard packaging and postage fees inside Europe: €7.50 Standard packaging and postage fees outside Europe: €12.50 Optional insurance for your order can be purchased for an additional €5.00

What are IBAN and BIC/SWIFT codes?

IBAN The International Bank Account Number (IBAN) is an international standard for bank transfers made between accounts in different nations. The IBAN was initially developed to facilitate payments within the European Union. The IBAN consists of a country code and two check digits, followed by up to thirty additional alphanumeric characters which identify the particular [...]

What are your company's bank-payment details?

When paying by bank transfer, please make sure to use the IBAN or SWIFT/BIC code where appropriate, and INCLUDE YOUR 12-DIGIT ORDER NUMBER (REFERENCE CODE). ING Netherlands SSB Holland Account no.: 3058225 BIC/SWIFT-code: INGBNL2A IBAN-code: NL06INGB0003058225

How will my purchase appear on my credit card or bank statement?

Your credit card / bank statement will NOT show any reference to cannabis. The name that will appear on your statement will either be SSB Holland or DOCDATA Payment, so nobody will be able to tell what you have bought or where you bought it.