COVID-19 (corona): Message from Ben Dronkers & FAQ

FAQ

Can I still order online? What about the stores?

You can still purchase online from Sensi Seeds (www.sensiseeds.com), and from our stores. While some customers were experiencing shipping delays during the height of the pandemic, we’re pleased to announce that delivery times are now back to normal.

All our stores (three in Amsterdam, one in Barcelona), have now re-opened, and we have measures in place to ensure your shopping experience is as safe as possible.

Please refer to the following links for the current opening hours:

How long will I have to wait for my delivery?

There are no delays in shipping at present. This means that you should receive your order within the usual delivery time. PostNL is still reporting potential delays for international shipments, but we’re not under the impression that Sensi Seeds customers are majorly affected at the moment.

What if there’s a problem with my order?

Our online customer service team is on hand to assist with any issues not covered in this FAQ.

How can I reach customer service?

You can reach us by email at: info@sensiseeds.com, and we’ll get back to you as soon as possible. Please note, as the team is currently operating from their home offices, Sensi Seeds’ phone lines are temporarily closed.

Message from our Founder, Ben Dronkers

Dear members of our community,

The coronavirus pandemic has been one of the 21st century’s biggest challenges. Our thoughts go out to all those affected by the virus, and if you’ve caught it, we wish you a speedy recovery.

The cannabis community is spread across Europe, and all countries are affected in one way or another. We’re in this together, even if we need to keep our distance for now.

I’d like to thank everybody for taking care of each other. Thanks also to everyone involved with Sensi Seeds. The high season is always busy, and the coronavirus pandemic has tested us to the max. We couldn’t manage without your continued support.

Wellbeing – a priority

Our client’s and employees’ welfare are our highest priority. We’re following all Dutch government guidelines to keep everybody safe, and in some cases, we’re taking our safeguarding measures even further.

We’re focusing on hygiene and limiting personal contact, and if a member of staff displays even minor symptoms, they self-isolate with immediate effect. Anyone who can work from home is doing so.

We will get through this, as long as we stay safe and take care of one another.

Warm regards,

Comments

35 thoughts on “COVID-19 (corona): Message from Ben Dronkers & FAQ”

    1. Scarlet Palmer - Sensi Seeds

      Hi Matth,

      Thank you for your kind message, I’ll be passing it on to our Shipping and Customer Service departments so they can appreciate it too!

      With best wishes,

      Scarlet (on behalf of all at Sensi Seeds)

  1. Stay safe and keep up the good work. Many of us will be spending even more time in the garden, I have been made redundant. But our health is most important. To all the team keep well and best wishes.

  2. Ian Proudlove

    So pleased sensi seeds are still open for business I’m confident of a fine summer here in uk so with access to the best seeds from the best seed bank I can take full advantage

  3. chamoin sebastien

    salut a toutes l’équipe sensi seed merci pour votre message et un bon courage a tous a trés vite seb

  4. romain boulard

    thanks a lot sensi! take care of you i’ve just ordered seeds but take tour time 😉 the fact your team keeps working is just so….. thanks again !
    Romain

  5. Bonjour à tous. J ai passé commande aujourd’hui j ai trop hâte… Prenez soin de vous
    Merci sensi

  6. Espero voltar a contactar-vos maaais vezes obrigado
    Informacao 100% precisa mais uma vez obrigada

  7. Greetings From Chicago!
    I want to wish you and your families well! I want to say thank you to the employees that answered my questions when I went to your store 5 years ago on a whirlwind trip that I shall never forget. I still have the refrigerator magnets from my trip. That’s how I found your site! I hope to visit after this COVID-19 pandemic is over. Love from across the waters!

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  9. Hailee Adams

    Do you deliver orders to Louisville, Ky? I sure will purchase if so
    🙏 Thank you!

  10. Hélder caetano

    I have been a client for 10 years and I would never trade the trust that we have built throw the years and when I can I always tell people that you’re number one

    Thank you for everything
    Helder

  11. I thank you all for everything you are doing to keep us supplied with our favorite recreational and medicinal seeds. I truly appreciate your efforts. I wish you all good health, and stay safe. Hopefully I’ll see you in the shop sometime in the future.

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    The Sensi Seeds Editorial team has been built throughout our more than 30 years of existence. Our writers and editors include botanists, medical and legal experts as well as renown activists the world over including Lester Grinspoon, Micha Knodt, Robert Connell Clarke, Maurice Veldman, Sebastian Maríncolo, James Burton and Seshata.
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