COVID-19 (corona): Message from Ben Dronkers & FAQ

FAQ

Can I still order online? What about the stores?

Yes, you can still order online at sensiseeds.com. Please note that during this time, deliveries may take longer than usual. For the safety of our workers, we made the decision to close our physical stores (3 in Amsterdam, 1 in Barcelona). We will let you know as soon as they reopen.

How long will I have to wait for my delivery?

Our team is working hard to keep delays to a minimum, and thanks to their efforts, many customers receive their orders in just a few days. However, due to the added pressure that our shipping department and the international postal services are currently under, some deliveries may take quite a bit longer.

What if there’s a problem with my order?

Our online customer service team is on hand to assist with any issues not covered in this FAQ.

How can I reach customer service?

You can reach us by email at: info@sensiseeds.com, and we’ll get back to you as soon as possible. Please note, as the team is currently operating from their home offices, Sensi Seeds’ phone lines are temporarily closed.

Message from our Founder, Ben Dronkers

Dear members of our community,

The coronavirus pandemic has been one of the 21st century’s biggest challenges. Our thoughts go out to all those affected by the virus, and if you’ve caught it, we wish you a speedy recovery.

The cannabis community is spread across Europe, and all countries are affected in one way or another. We’re in this together, even if we need to keep our distance for now.

I’d like to thank everybody for taking care of each other. Thanks also to everyone involved with Sensi Seeds. The high season is always busy, and the coronavirus pandemic has tested us to the max. We couldn’t manage without your continued support.

Wellbeing – a priority

Our client’s and employees’ welfare are our highest priority. We’re following all Dutch government guidelines to keep everybody safe, and in some cases, we’re taking our safeguarding measures even further.

We’re focusing on hygiene and limiting personal contact, and if a member of staff displays even minor symptoms, they self-isolate with immediate effect. Anyone who can work from home is doing so.

We will get through this, as long as we stay safe and take care of one another.

Warm regards,

Comments

2 thoughts on “COVID-19 (corona): Message from Ben Dronkers & FAQ”

    1. Scarlet Palmer - Sensi Seeds

      Hi Matth,

      Thank you for your kind message, I’ll be passing it on to our Shipping and Customer Service departments so they can appreciate it too!

      With best wishes,

      Scarlet (on behalf of all at Sensi Seeds)

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    Sensi Seeds

    The Sensi Seeds Editorial team has been built throughout our more than 30 years of existence. Our writers and editors include botanists, medical and legal experts as well as renown activists the world over including Lester Grinspoon, Micha Knodt, Robert Connell Clarke, Maurice Veldman, Sebastian Maríncolo, James Burton and Seshata.
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